Frequently Asked Questions
Get answers to common questions about office relocation, commercial moving services, packing, storage options, insurance, scheduling, and business move logistics.
Will you protect our office during the move?
Yes. We place masonite on all heavy-traffic or sensitive areas, along with door jamb protectors and cardboard sheeting on high-traffic walls.
Can you organize logistics for our new building?
Yes. We can assist with speaking to your current and new building manager to book elevators, loading docks, parking, and security.
How do you estimate moves?
After you contact us, we arrange an appointment for a move manager to visit your building, review special requirements, and assess the scope of the move.
We then create a detailed quote outlining expected costs and time estimates. Most quotes are rough estimates and may vary depending on site conditions and other factors. Firm quotes are usually higher to account for unforeseen circumstances.
This is our first move. Can you help us plan?
Absolutely. Your move manager will work with you and your staff to plan every stage of the move. In the weeks leading up to the relocation, we help organize the process in detail and coordinate with your team to put that plan into action.
Do you offer packing services?
Yes. We can pack as much or as little as you would like. During your initial meeting, packing can be discussed and included in the quote if needed.
We can also help with labeling systems, materials, responsibilities, and staff instructions to streamline the move.
Is it better to move during the day or overnight?
Overnight is often best if your building allows it. Reduced traffic, better elevator access, easier parking, and less congestion often make the process more efficient and can reduce total costs.
Can you move us over the weekend?
Yes. Many office moves are completed over the weekend and after hours to minimize downtime. Smaller moves often begin Sunday after hours and are completed by Monday morning.
Do you have storage?
We do not own dedicated storage facilities, but we have strong relationships with large storage providers and can help connect you with suitable storage options.
Are we insured against broken items?
Yes. We assume full liability on items handled by our movers that suffer damage, provided they are packed correctly.
Do you employ day labourers?
No. All our movers, drivers, and labourers are full-time employees and are fully covered with WCB.
Every team member is trained extensively and held to strict hiring standards.
How do the movers know where to put everything in our new building?
Your move manager works with you to create a comprehensive labeling system. Color-coded labels identify floors and rooms, and room drawings are posted outside each space so movers can place furniture and equipment quickly and accurately.
Will the move be finished on time?
Once your quote is finalized and your move date is set, we do everything possible to complete the move on time. We often work around the clock in shifts to minimize downtime.
How do you move computers?
We use special carpeted dollies that can carry multiple computers securely at once. We also often coordinate with your IT department to disconnect and reconnect systems.
Do you move servers or data centers?
Yes. These relocations are carefully planned for quick transfer and minimal downtime. Our most experienced crew members oversee server and data center moves.
Storage Unit Conversion Chart
Our moving trucks range from 14 feet, 17 feet, 26 feet and 53 feet and have 7 feet 8 inches of width and 8 foot 3 inches of height. As a general rule, allow 200 cubic feet per employee (less for open concept offices). Allow extra room for un-stackable, sensitive or extra large pieces of furniture or equipment.
5' x 10' Storage
400 cubic feet
10 foot truck
5' x 15' Storage
600 cubic feet
14 foot truck
10' x 10' Storage
800 cubic feet
17 foot truck
10' x 15' Storage
1200 cubic feet
24 foot truck
10' x 20' Storage
1600 cubic feet*
26 foot truck
Moving Terms
A-Frame Cart
A padded moving dolly shaped like an A used to move sensitive flat items such as large mirrors, tables, glass pieces and Art.
Air-Ride Suspension
The preferred suspension type on moving trucks due to its smooth ride, good for sensitive electronics and art.
Around The Clock Move
A move that continues non-stop into the night or for multiple days requiring shifts.
Biohazards
Hazardous materials that require specialized transport, these are common in laboratories and many factories.
Book Cart
A large cart designed to move many books while keeping them in order, often used during library relocations.
Carpet And Floor Renovations
When moving simultaneously alongside floor renovations, often requiring special attention to assure the new flooring is protected.
Climate Controlled Warehouse
A storage center with temperature and humidity control to cater to specialized equipment and items.
Computer Bin
A strong reinforced plastic container used to safely transport computers and monitors.
Corner Protector
A thick cardboard sheath used to protect sensitive items such as picture frames, glass, and computer monitors.
Corrugated Cardboard Wall
Sheeting of cardboard that's hung on finished walls to protect it from bumps and scratches during moving.
Crane
Used when large or extremely heavy items cannot be moved in an elevator or down stairs. We can lift an item through a window from several stories up if necessary.
Custom Crating
Custom Crating is a service we provide to protect expensive, large, fragile, breakable or irreplaceable items during transportation. Some examples of common items we crate are large pieces of glass (such as conference table tops) marble, granite, large pictures or mirrors as well as custom artwork and statues. Custom Crating these items gives peace of mind to the customer as well as our crew who are packing the truck. If the item is valuable enough its worth the extra money to get it custom crated!
Dolly
A piece of oak or polystyrene with four or six caster wheels covered with carpet or rubber for protection and grip. This can be used to move anything from boxes to piano's!
File Cart
A moving dolly used to transport files in the same manner as they are stored in a filing cabinet.
Flat Prices
An agreed-upon amount for a job where time and materials do not affect the final bill.
Floor Load
When items are removed from dollies and placed in the truck.
Forklift
Used to move pallets or heavy items into our trucks.
Fully Insured
Every item we move is insured.
Internal Move
When a relocation takes place within the same building. This can be an entire office or just a few items.
Johnson Bar
A leverage bar used to lift heavy items.
Library Move
The process of relocating part of or an entire library to a new location or to new areas within that library.
Liftgate Truck
A semi truck or moving truck with a hydraulic platform used to easily load and unload heavy items from the ground.
Load & Go
A relocation where all the items are loaded onto the truck(s) and then transported to the new location and unloaded by the same movers. This is most common on smaller moves where multiple crews are not required.
Pad Wrap
When an item being moved is wrapped in a protective moving blanket for transport in the truck.
Pallet Jack
A manual version of a forklift, used to move heavy items or pallets.
Panel Cart
Used to transport big flat items such as modular workstation panels, conference tables, white boards, large glass items or mirrors and drafting tables.
PC Technician
A crew member who disconnects and reconnects computers.
Placards
Used to dictate where furniture or other items are to be placed within the new building quickly and easily.
Portable Dock
This can be used in place of a permanent loading dock and is usually used in large relocations to save tremendous amounts of time.
Prop Load
When a loaded truck is held overnight or for several days before the contents are unloaded at the new space.
Relocation
A general term for a move between two or more separate buildings.
Rigging
Preparing an item to be moved by crane, rope, chains or other mechanical device.
Safe Jacks
Used to move safe's or other extremely heavy equipment such as computer servers or large filing cabinets. 2 safe jacks are used on either side of the item and are lifted off the ground using a hydraulic jack.
Shrink-Wrap
Used for many practical purposes during a relocation, from holding items onto a pallet, to securing moving pads, to holding drawers in on filing cabinets, it has a million and one uses.
Shuttle
A move with separate crews at both destinations that “shuttle” materials back and forth for quick loading and unloading. It us usually used on larger relocations as smaller jobs need only one crew.
Skates
Low to the ground heavy duty dollies used to move large or very heavy items.
Stair Carry
Carrying items up one or multiples sets of stairs.
Stevedore Dolly (Appliance Dolly)
A heavier duty two wheeled dolly with a strap to secure items to it, used to move smaller safes and appliances, vending machines and cabinets.
Time & Materials
When a job is charged on an hourly basis plus materials. This is the most common way large relocations are handled.
OFFICE MOVING
With specialized equipment for moving sensitive items quickly, seasoned professional movers and years of organizational experience - we can move large offices quickly and safely.
WAREHOUSE MOVING
From small local businesses to large distribution complexes, we can handle any warehouse relocation with ease. Take down and set up of racking systems at each end can be done as well.
GOVERNMENT SERVICES
We cater to all levels of government, from schools and hospitals to rec centers and even military relocations - and with comprehensive insurance options, peace of mind is guaranteed.